The Grove’s aim is to create a home away from home for our young people where they feel safe, loved, and cared for. This will be achieved through a measured performance management plan that is not merely measured by the delivery of results, however outstanding in one area but by delivering satisfactory performance across all the measures. This can only be achieved by improving the service user’s perceptions of the quality of our care we deliver; this means that we have to both exceed regulatory requirements and also improve our relationships with all stakeholders so that we have a better understanding of their needs and expectations.
One young person wrote “my feedback on the home is that it is an amazing place to live and the staff and managers are always supportive. The staff are like a second family to me, they are always there when you need them even if it’s in the middle of the night, they are just amazing. I feel like I have been looked after and kept safe. Happy Group is perfect.”
In their child’s LAC review meeting, the parents requested the child’s IRO for Ofsted contact details stating that they wanted to inform Ofsted directly about how the Grove had transformed their child and kept her safe and happier. They urged The Grove to keep doing whatever “you are doing, you are amazing”. We are driven by the feedback from stakeholders, be it negative or positive, we are a learning home.